GDPR Compliance
Last updated: January 2024
Bold-heath is committed to protecting the privacy and security of your personal data. This page outlines our compliance with the General Data Protection Regulation (GDPR) for visitors and clients from the European Economic Area (EEA).
Data Controller
Bold-heath acts as the data controller for personal information collected through our website and services. We determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 142 Maple Street, Toronto, ON M5V 2H8, Canada
Lawful Basis for Processing
We process personal data under the following lawful bases:
- Consent: When you voluntarily provide information through our contact forms or subscribe to communications
- Contract: When necessary to fulfill our contractual obligations to provide services
- Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: When required to comply with applicable laws
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods depend on the type of data and the purpose of processing:
- Contact form submissions: 3 years from last contact
- Project records: 7 years after project completion
- Marketing consent records: Until consent is withdrawn
International Data Transfers
As a Canadian company, some data transfers may occur outside the EEA. Canada has been recognized by the European Commission as providing adequate protection for personal data. For any transfers to countries without adequacy decisions, we implement appropriate safeguards such as standard contractual clauses.
Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
Exercising Your Rights
To exercise any of your rights under GDPR, please contact us using the details provided above. We will respond to your request within one month. In complex cases or when dealing with numerous requests, we may extend this period by two additional months, but we will inform you of any extension within the first month.
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local supervisory authority. We would, however, appreciate the opportunity to address your concerns before you approach the supervisory authority, so please contact us first.
Updates to This Notice
We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.